The Social Security Administration office in Springfield, MA provides multiple phone contact options to help you access services without visiting in person. Whether you need to inquire about benefits, check application status, or request documents, calling ahead can save you time and ensure you have the right information.

Springfield MA Social Security Phone Numbers

Main Office Line
(866) 964-5061

Primary contact for general inquiries and appointments

TTY Line

(413) 731-1491

For hearing impaired individuals

National Line

1-800-772-1213

24/7 automated services available

Best Time to Call: Tuesday through Thursday mornings between 9:00 AM and 11:00 AM typically have shorter wait times.

Phone Service Hours

Current Phone Hours (2026)

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • National Holidays: Closed

Phone hours may differ from in-person office hours

Need to visit in person instead?

Schedule Your Visit

Services Available by Phone

You can handle many Social Security matters over the phone, including:

Benefit Applications

Start retirement or disability benefit applications

Card Replacement

Request replacement Social Security cards

Status Updates

Check application and claim status

Document Requests

Request benefit verification letters

For more complex matters requiring document review, scheduling an appointment may be more efficient.

Tips for Calling Social Security

Before You Call

  • Have your Social Security number ready
  • Gather relevant documents and information
  • Write down specific questions you want to ask
  • Allow 30-60 minutes for your call
  • Call during off-peak hours for shorter wait times

The national number (1-800-772-1213) offers 24/7 automated services, but live representatives are available during regular business hours. You may experience longer wait times at the beginning of each month when benefit payments are issued.

Online Alternative

Many services are available 24/7 through the official SSA website:

Access Online Services

Official Social Security Administration website